Quality

Reliable quality. The strongest asset for your future.

Self-evaluation reports and accreditation decisions

Minutes of the Quality Commission

The quality management system at Alma Mater Europaea University is coordinated and unified for the entire organizational framework of the university.

Within the quality management system, Alma Mater Europaea University has documented and defined:

the core processes and their interconnections, taking into account the impact of these processes on the satisfaction of all key stakeholders – students, employees, institutions for practical education, and other business partners;
criteria and methods for ensuring effective operation and control over key processes, enabling the achievement of set goals and the adoption of appropriate measures for their realization;
conditions for providing the necessary resources and information that support the implementation and control of processes, while simultaneously encouraging their continuous improvement.

SQAA Accreditation

SQAA accreditation ensures that the university meets high quality standards in education, research, and other activities. This includes regular external evaluation procedures that enable monitoring and improving the quality of study programs and ensure that they are comparable with international standards.

More about NAKVIS accreditation for Alma Mater Europaea University

European Council for Business Education (ECBE)

ECBE – international quality mark
ECBE (European Council for Business Education) is an international accreditation body based in Brussels. With its quality standards, it promotes the development and improvement of study programs in the fields of management, economics, and business studies.

Quality as the foundation of success
At Alma Mater Europaea University, we believe that successful organizations systematically involve all stakeholders, are data-driven, and strive for continuous improvement. Such an approach is key both for excellence in the educational process and for successful institutional management.

ECBE accreditation for Alma Mater
By successfully passing the quality assessment, we obtained international ECBE accreditation for the undergraduate program Business Systems Management and the master's program European Business Studies. This confirms our commitment to the highest standards of quality and excellence in delivering management programs.

More about ECBE

Quality Management System Standard - ISO 9001:2015

Quality as a constant commitment
At Alma Mater Europaea University, we believe that success is based on customer focus, effective leadership, stakeholder involvement, process approach, fact-based decision making, and continuous improvement. All this forms the basis of our quality management system, which supports both the educational and organizational processes.

International standard ISO 9001:2015
We obtained the ISO 9001:2015 quality standard in 2019 and successfully passed re-assessments in 2021 and 2022. The certificate confirms our ability to provide high-quality services and our commitment to continuously improving the satisfaction of all stakeholders.

The commission participates in preparing the annual quality report, reviews evaluation reports, and proposes improvements to the senate.

It is appointed by the institution's senate and consists of representatives of all stakeholders: university teachers, collaborators, researchers, mentors, employers, professional staff, and students (proposed by the Student Council).

Commission members

prof. dr. Sebastjan Kristovič
assoc. prof. dr. Barbara Toplak Perović
senior lecturer mag. Tomaž Klojčnik
senior lecturer Patricija Goubar
Tina Kavtičnik
senior lecturer mag. Tomislav Nemec
Alen Pavlec, representative of mentors
Suzanna Mežnarec

*The commission's term lasts until 16. 11. 2025.

Compliments and Complaints

We value your opinion – every compliment encourages us, every complaint is an opportunity for improvement.

We accept feedback by email, mail, or in person. We record it in the electronic register Customer Opinions as a compliment, complaint, or suggestion.

Business complaints (e.g., work organization, relationships, premises) are handled by the secretary general, who responds within 15 days.
Study complaints are first handled by the senate commission, then the senate – you receive a response within 8 days after the session.
If professional supervision is required, the response time is extended to 30 days (internal supervision) or until the legal deadline (external supervision).
Anonymous complaints are handled the same way, but no response is given.

Reliable quality. The strongest asset for your future.

Self-evaluation reports and accreditation decisions

Minutes of the Quality Commission

The quality management system at Alma Mater Europaea University is coordinated and unified for the entire organizational framework of the university.

Received Standards and Accreditations

Quality Commission

Compliments and Complaints

International accreditations